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TO YOUR CRUISE VACATION
ON BOARD CRYSTAL
and at Sea
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BARS & LOUNGES
BRIDGE GAMES &
HOME E-MAIL ACCESS
LAPTOP COMPUTER USE ON
DANCING & DANCE
CRYSTAL DINING ROOM
& ICE CREAM BAR
LATE NIGHT HORS
LECTURES & ENRICHMENT
SHOPPING ON BOARD
SPA & FITNESS
WHEELCHAIR ACCESS & FACILITIES FOR THE PHYSICALLY
Cruises offers a host program that includes carefully screened gentlemen on
board every sailing, with interests and backgrounds similar to those of our
guests. Each distinguished Ambassador Host is cultured, well traveled, and
an accomplished ballroom dancer.
BARS & LOUNGES
offer a variety of bar and lounge venues, including the Avenue Saloon, The
Bistro, Caesars Palace at Sea casino, Club 2100 (Crystal Harmony), Crystal
Cove, Galaxy Lounge, Palm Court, Starlite Club (Crystal Symphony), Stars
Lounge (Crystal Harmony), Trident Pool Bar, and Vista Lounge (Crystal
Harmony). Each features a unique style and atmosphere, as well as differing
hours of service.
Each stateroom is equipped with a private honor bar, or you may have
beverages delivered to your stateroom by calling Room Service.
On all Crystal cruises, guests must be at least 18 years old to be served
wine and beer, and at least 21 years old to be served spirits.
Salon offers a full range of beauty services for women and men, performed by
trained professionals. Featured services include haircuts, hair-styling,
coloring, permanents and body waves, facials and skin analysis, manicures
BRIDGE GAMES & LESSONS
instruction and supervised games are offered by an accredited ACBL
instructor on every cruise.
and meeting facilities are also provided on board. Secretarial and copying
services are available upon request for a nominal charge, as is private
e-mail and Internet access through our Computer University@Sea.
guests on Penthouse Deck 10, your own personal butler attends to every
detail of your stay. Services offered include packing and unpacking, free
pressing, shoeshine and other services, dinner reservations in specialty
restaurants, shore excursion reservations, salon and spa appointments, and
arranging cocktail parties. Have The Butler Bring More Caviar!
Cruises exclusively features Caesars Palace at Sea casino, run by the
world-famous Las Vegas gaming operation. The 3,000+ square-foot facility
houses five blackjack tables, as well as mini-baccarat, craps, roulette, and
more than 85 slot machines. The expert casino staff is employed by Caesars
A casino shipboard advance of up to $200 U.S. per person, per day, may be
charged to the guest's shipboard account (up to a maximum of $2,000 U.S. per
Guests must be at least 21 years of age to enter the gaming areas, or to
play any monetary-based games of chance (including Bingo) on board.
at Sea Casino
MAIL - Included in your travel documents is a
COMMUNICATIONS brochure which lists the addresses of the embarkation and
disembarkation ports where mail can be forwarded or delivered to you on
board. Postage and mailing services are available on board. Be sure to allow
sufficient time for delivery to distant destinations.
TELEPHONE - Crystal ships are equipped with a
sophisticated telephone system that allows guests to make direct-dial
satellite phone calls from their staterooms. The ship telephone number is
included in your COMMUNICATIONS brochure.
Calls are billed to your shipboard account. However, please be aware that
the per-minute cost to use this system is significantly higher than a normal
shoreside call. You may also wish to use pay phones located in various ports
E-MAIL - Crystal Cruises offers a private e-mail system through our
Computer University@Sea. Your personal e-mail address included on your
cruise ticket. See "Computer University @Sea."
FACSIMILE - Facsimile services are available.
INTERNET ACCESS - See "Computer University@Sea."
COMPUTER UNIVERSITY @SEA
popular Computer University @Sea program is offered on all cruises. CU@Sea
provides e-mail services, Internet access, stock reports, group and
individual instruction on use of a PC, and digital camera support. Each ship
has a Computer Center with 25 state-of-the-art Compaq® workstations; some
are available for individual use even during a class. At least two general
lectures are offered each cruise. Details of these are listed in the daily
newsletter Reflections. There is a $5 setup fee when you begin to use
any CU@Sea services involving off-ship communication.
E-MAIL SERVICES A unique e-mail address for each
guest is printed on your cruise ticket. The private e-mail system supports
sending and receiving e-mail messages up to 1MB. Messages leave the ship
immediately, and arrive shortly after being sent by someone off the ship,
subject to the stability of satellite communications. A message will be sent
to your stateroom when e-mail arrives on the ship for you. There is a $3
charge for the first 100KB of inbound/outbound e-mail. There is also a
charge for all additional outbound e-mail ("cc") addresses. For messages
greater than 100KB there is an extra charge for $1 for each additional 100KB
INTERNET ACCESS Each Computer Center
contains several workstations configured for Internet access. The charge for
Internet access is $1.25 a minute with a minimum of ten (10) minutes charged
HOME E-MAIL ACCESS If your home
e-mail provider has web access to your e-mail you will be able to access
your home e-mail from the ship via the Internet. If you're not sure, contact
your e-mail provider.
STOCK REPORTS A daily service is
available to receive closing stock prices, as well as some news on your
holdings via e-mail. The setup charge for this service is $15.
GROUP COMPUTER LESSONS Depending
on how many sea days there are on your cruise, complimentary group computer
lessons are given. You can arrange for these after you arrive on the ship.
In general, cruises with more sea days have more classes available.
DIGITAL CAMERA SUPPORT There are
media readers for Smart Media, Compact Flash, and MemoryStick.
PRIVATE COMPUTER LESSONS Some
private lesson times are available. You can arrange for these after you
arrive on the ship. Fees apply.
LAPTOP COMPUTER USE ON BOARD There
are several ways you might use your own laptop:
1. You can create e-mail messages and transfer them to a Computer
University@Sea workstation via a floppy disk.
2. You can practice your computer lesson at leisure.
3. For a nominal fee, we can configure your laptop for Internet access
from your stateroom. Charges for this access are the same as outlined in
INTERNET ACCESS above.
Please note: It is not feasible to connect a laptop through the shipboard
phone system directly to any phone number at home.
LAPTOP RENTALS Rental laptops are
available for your use on board. From these computers you can access the
Internet, as well as your shipboard e-mail from your stateroom.
University@Sea is powered
by COMPAQ® computers.
beginning of the cruise, for your convenience and to expedite the settlement
of your account, you will be requested to have an imprint of your credit
card and signature taken at the Front Desk. Your shipboard account and
charges may be settled with cash, traveler’s checks, MasterCard®,
VISA®, American Express®, Diners Club®,
Carte Blanche® or Discover Card®. Personal checks of
up to a per-cruise total of $2,000 U.S. may be cashed on board for personal
use and to settle your shipboard account. Credit card payments and personal
checks are subject to credit clearance. For the convenience of guests, local
foreign currency exchange service is available on board in certain ports.
Reflections daily program is delivered to your stateroom each evening to
help you plan for the next day. It is a valuable guide to the activities on
board, including a complete schedule of the day's events, hours for the
ship's diverse venues, and important announcements. It also contains
entertaining articles on ports of call, personality profiles of shipboard
officers, staff, entertainers and Crystal Visions lecturers, fun facts about
the world, cruising and a great deal more.
DANCING & DANCE LESSONS
Cruises offers an abundance of dancing opportunities and venues, each with
its own style and ambiance. The Club 2100 (Crystal Harmony), Starlite Club
(Crystal Symphony), and the Palm Court offer dancing before or after dinner
on most evenings. Aboard Crystal Harmony, Stars Disco offers late-night
dancing to the music you request from our disc jockey.
Crystal's professional dance instructors offer complimentary classes in the
most popular dance steps as Crystal's distinguished Ambassador Hosts await
to escort ladies onto the dance floor.
Crystal's ships feature a tempting variety of dining options, from the
early-bird breakfast through the dinner hour and into the late evenings.
CRYSTAL DINING ROOM The menu offers
an extensive selection of regionally inspired cuisine prepared in the
classical French tradition. The array of tantalizing options includes our
"Lighter Fare" low sodium and low cholesterol selections and vegetarian
The Crystal Dining Room offers open seating for breakfast and lunch, and two
seatings for dinner: main seating or late seating. Requests for main or late
seating and table preferences must be submitted through your travel agent
when reserving your cruise. Every effort is made to honor requests.
SPECIALTY RESTAURANTS Crystal
Cruises provides alternative specialty restaurants to enhance the evening
dining options and provide the opportunity to enjoy a variety of culinary
Prego, on both the Harmony and Symphony, features cuisine inspired by the
regions of Italy. On Crystal Harmony, the ambiance is classical Italian, and
on Crystal Symphony it is distinctly Venetian.
Kyoto, on Crystal Harmony, features classic Japanese dishes such as sushi,
tempura, teriyaki, and teppanyaki, prepared with a western touch.
Jade Garden, on Crystal Symphony, is a culinary crossroads of Asia; dishes
are inspired by the exotic array of traditions and ingredients of the
Reservations are required in these restaurants, and are accommodated on a
first-come, first-served basis. Approximate dining hours for each restaurant
are 6:00 pm to 10:00 pm. In these specialty restaurants, we suggest a
gratuity of $6.00 per guest, per dinner.
LIDO CAFE This is a buffet-style
indoor/outdoor venue for breakfast and lunch featuring an elaborate
selection of the most exotic fruit, fresh baked breads and pastries
available at sea. Breakfast includes made-to-order omelets, waffles and
pancakes to your liking, in addition to other breakfast favorites. Lunch
offers made-to-order pastas and salads, a delicious selection of our famous
soups, carved meats, fresh catches of the day, and a tempting array of
sumptuous desserts, including a sugar-free option.
Crystal also features its award-winning special buffets that transform the
poolside deck into another world. Asia Café features an enticing
selection of dishes from all corners of the Orient. Cuisine of the Sun
offers the sun-blessed cuisine of the Mediterranean. The American Classic
features home-style cooking from across the U.S. These, and other innovative
buffets, make afternoon dining an anticipated event.
THE BISTRO This popular Parisienne-style
coffee bar and café is a favorite meeting place. Espresso, caffee latte and
cappuccino are served in our exclusive Bistro Collection of porcelain,
created by celebrated artist Guy Buffet. Iced and frozen blended coffee
drinks are also popular. Light snacks are served throughout the day, ranging
from fresh pastries and fruit in the morning to a selection of international
cheeses, patés, prosciutti, smoked salmon, pastries and other delicacies in
TRIDENT GRILL & ICE CREAM
BAR This is not your average grill. Here you can find veggie burgers,
chicken burgers, classic hamburgers, cheeseburgers, hot dogs and tuna melts.
There are also daily special wrap sandwiches and gourmet pizzas, as well as
a wide variety of ice creams, nonfat frozen yogurt and sherbets, with
tempting toppings, fresh berries, and home-baked cookies.
CASUAL DINING On select evenings during
your cruise, the Trident Grill extends its hours and offers a special dining
set-up around the Neptune Pool, with unique specialty buffet items in a
relaxed, comfortable ambiance; dress is casual.
AFTERNOON TEA This is a special event at
Crystal Cruises. Each afternoon tea service presents a selection of savories
and sweets served in the sunlit charm of the Palm Court. Our Mozart Tea
is a visit to 18th century Vienna as you are greeted by staff dressed in
velvets and brocades and are tempted by a selection of the finest cakes and
pastries Austria has ever made. Our English Colonial Tea offers a
taste of tradition, complete with scones and clotted cream, finger
sandwiches and other assorted sweets. The American Tea is a Crystal
creation paying tribute to the classics of the American summertime.
COCKTAIL HOUR A selection of hot
and cold hors d'oeuvres is served in the various bars and lounges every
evening before the dinner hour.
LATE NIGHT HORS D'OEUVRES
Snacks are served in selected bars and lounges during the late night
ROOM SERVICE is available 24 hours a day
from the Room Service menu in your Stateroom Directory. Room Service may
also be ordered from the Crystal Dining Room menu during regular dining
(American current) and 220-volt (European current) are provided in your
stateroom. Two hair dryers are provided in each stateroom. If you have any
questions about compatibility of appliances, please ask your stewardess.
SHOWS The Galaxy Lounge is the venue for our award-winning production
shows and a host of other evening performances. The showroom was
custom-designed to offer perfect views from each of its seats, and features
state-of-the-art sound and lighting systems. Each show is a magical blend of
music and dance performed by the finest talent in musical theatre. Costumes
are individually designed and hand-made and staging is skillfully crafted to
bring each vibrant scene to life.
VARIETY ENTERTAINMENT Each cruise features a variety of cabaret-style
entertainers from illusionists, comedians, impressionists and ventriloquists
to vocalists, musicians and classical artists.
MUSIC & DANCING Before and after dinner hours, musical entertainment
and dancing are offered in a number of venues around the ship. Each lounge
features a diverse array of performances from classical artists to ballroom
dance bands. Our musical trio serenades you with classical melodies during
afternoon teatime and plays requests as they stroll through the Crystal
Dining Room each evening.
PIANO BARS Soft piano melodies fill the Crystal Cove in the
afternoons and each evening at cocktail hour. The popular Avenue Saloon
features a pianist/vocalist performing jazz and favorite tunes.
tipping is a personal matter, Crystal Cruises does not include gratuities in
the cruise fares. Suggested guidelines for stateroom and dining service
gratuities are as follows: stewardess, $4.00 per guest, per day (single
travelers, $5.00 per day); waiter, $4.00 per guest, per day; assistant
waiter, $2.50 per guest, per day; butler (Penthouse only), $4.00 per guest,
per day. Tips for the maître d', headwaiter, assistant stewardess and night
Room Service personnel are at your discretion. Gratuities on board may be
charged to your shipboard account.
For our specialty restaurants, Prego, Kyoto and Jade Garden, we suggest
$6.00 per guest, per dinner. A 15% gratuity for all bar drinks, wines and
sodas will be added to your bill automatically. We suggest a 15% gratuity
for Crystal Spa and Salon services.
valet services are available, including laundry, pressing, and dry cleaning.
Services may be arranged through your stateroom stewardess, or through your
butler if you are on the Penthouse Deck. Valet charges will be billed to
your shipboard account. Complimentary self-service launderettes, including
washing machines, detergents, fabric softeners, dryers, irons and ironing
boards are provided on Decks 5, 8, 9 and 10 (Crystal Harmony), and Decks 8,
9 and 10 (Crystal Symphony).
LECTURES & ENRICHMENT
popular Crystal Visions Enrichment Program is offered on every cruise and
includes a noted historian, anthropologist, geographer or geologist who
lectures on the regions visited during the cruise. Also on board each cruise
is at least one other respected enrichment speaker who shares insights into
his or her particular world.
You can also expand your interests in subjects such as bridge and dance, and
participate in our acclaimed Computer University@Sea, where guests learn
about the fascinating world of computers in a relaxed environment. On
selected cruises there is also instruction in arts and crafts, and in golf
by a PGA pro.
well-stocked libraries contains over 2,000 books on subjects ranging from
classics to popular biographies, history to contemporary mysteries. There is
also an ample selection of magazines, plus videotapes and board games which
may be checked out free of charge.
physician and medical staff is on call 24 hours a day. The professional
services of this staff, as well as certain medications, are available on
board at reasonable costs. Guests requiring ongoing medication, or having
specific dietary needs, are advised to bring an ample supply of medication
or dietary supplements with them, in their carry-on luggage.
For safety reasons, liquid or gas oxygen tanks are not permitted in any
staterooms or public areas. Oxygen gas concentrators may be used on board,
provided Crystal Cruises is notified in writing in advance, that a guest is
bringing his or her oxygen concentrator, and has made direct arrangements
with an independent medical contractor who has agreed to undertake all
required arrangements without involving the ship's onboard Medical Center
and its personnel. The concentrator-dependent guest must travel with a
companion who is also completely familiar with the operation of the
existing medical conditions, guests who cannot completely care for
themselves and who may require treatment by the ship's medical staff, or
guests who may constitute a risk or danger to anyone else on board, must be
reported in writing to Crystal Cruises' On Board Guest Services Department
prior to departure. Crystal Cruises reserves the right, without liability,
to refuse to board and transport such guests who are in need of constant
care by the ship's staff.
Theatre features a selection of popular recent-release and classic films,
and is equipped with devices for the hearing-impaired. The Library also
offers an entertaining selection of over 1,000 videotapes which may be
borrowed free of charge for viewing in your stateroom.
relax and unwind at sea, you can still stay in touch with the world. CNN,
ESPN and CNBC are transmitted live via satellite to your stateroom
television, 24 hours a day (signal permitting). A summary of daily news from
the pages of The New York Times, is transmitted via satellite to the
ship (reception permitting) and is distributed to staterooms daily. In
addition, for a nominal charge, you can track as many stocks, mutual funds,
and options as you like via e-mail. Contact the Computer University@Sea on
board for complete information on this service.
PARTIES & SPECIAL OCCASIONS
manager is happy to make arrangements for any special occasions or parties
in the public rooms, if available. The bar manager can provide you with
available packages including waiters, bartenders, special hors d'oeuvres and
invitations. Housekeeping can assist with arrangements.
Photo Shop meets a wide range of photographic needs, including the sale and
development of film, cameras and other photographic accessories, as well as
video camera rental. Our professional photographers are often on shore to
capture memorable moments in port, and on hand to take portraits of guests
during special occasions throughout the cruise. These photos are on display
and available for purchase at the Photo Shop on board.
Protestant services are available during major holidays, and Catholic
services are offered on most cruises. Interdenominational services are
performed on Sundays at sea. Details on the services are provided in the
Reflections daily program.
staff takes pride in making sure your entire journey goes smoothly, from
beginning to end.
CONCIERGE A concierge and a 24-hour Front
Desk Staff is available to assist you with any special shipboard or
CRUISE SALES CONSULTANT Our
shipboard sales representative provides itinerary details and fares for
future cruise reservations, and forwards your reservation to your travel
agent. Onboard sales receive a 5% discount.
CRYSTAL SOCIETY HOSTESS Our
Crystal Society Hostess is on every cruise to welcome first-time cruisers
into the Crystal Society and to acquaint current members with all the
benefits and rewards of being a part of the Crystal family.
SHOPPING ON BOARD
Harmony and Crystal Symphony offer a chic 3,000-square foot Avenue of the
Stars shopping arcade, featuring an exclusive selection of fine jewelry,
designer apparel, accessories, and cruise wear. Crystal Cruises also offers
a full range of private-label logo apparel, and the award-winning Crystal
Home Collection of popular items, such as The Bistro's Guy Buffet porcelain
tableware. In addition, there is a selection of sundry items, plus duty-free
cosmetics and fragrances.
selection of shore excursions has been developed to enhance our guests’
cruise experience. Options include sightseeing, flight seeing and adventure
tour programs. Activity levels vary from tours requiring less walking to
more active excursions such as cycling and kayaking, each providing you with
an opportunity to explore the points that interest you most about the ports
you are visiting.
A book of shore excursion options is included with your cruise documents so
that you can familiarize yourself with the tours available prior to
embarkation. Once on board, you can book your tours through the ship’s Shore
Excursion Desk. Some shore excursions may be booked in advance; please
confirm availability with your travel agent. The Shore Excursion staff also
offers informational talks on each port of call, providing shopping tips and
things to look forward to while ashore.
Cruises recognizes that some of the guests smoke and others do not.
Therefore, the living environment on the ships is designed to satisfy
everyone. Most areas of the ships are nonsmoking. There are designated
smoking and nonsmoking tables in all bars and lounges (except the Crystal
Dining Room, Prego, Kyoto and Jade Garden restaurants and the Galaxy Lounge
which are entirely smoke-free). Pipes and cigars are permitted only at
certain hours in the Vista Lounge (Crystal Harmony) and at all hours in the
Connoisseur Club (Crystal Symphony). Crystal Cruises kindly asks its guests
to observe the nonsmoking areas, which have been created for the comfort and
enjoyment of everyone on board.
SPA & FITNESS FACILITIES
the sublime and the sensuous in the Crystal Spa: the first floating spa to
use the principles of Feng Shui.
Your spa journey begins with cultural therapies from around the world: Aroma
Stone Therapy, Japanese Silk Booster Facial, and Well Being massage... all
enjoyed in the relaxing spa with beautiful Asian artifacts and the peaceful
ambiance of Feng Shui. Your spa journey continues with panoramic sea views,
which surround a facility offering sauna, steam a full-service hair salon,
and a well-equipped gymnasium. Relax the mind, body, and soul, and indulge
in a Pathway to Yoga class, or enhance your physique with the modern age
Pilates Reformer, all under the guidance of a qualified fitness director.
Other onboard fitness facilities include: a full-length lap pool; an
indoor/outdoor pool; two Jacuzzis® an extensive Promenade Deck for walking
and jogging' a regulation paddle tennis court; table tennis; golf driving
ranges and putting greens with Callaway® golf equipment; and shuffleboard
transit to and from the ship, personal items and valuables such as jewelry,
medication, tickets, passports and visas should be packed with your hand
luggage and kept with you at all times. On board, each stateroom and
penthouse is equipped with a personal safe. Because you must assume full
responsibility for items kept in your stateroom, we recommend that items of
special value be placed in the complimentary safe-deposit boxes at the Front
WHEELCHAIR ACCESS & FACILITIES FOR THE PHYSICALLY CHALLENGED
ships are designed to be accessible for the physically challenged, with ramp
access to most decks and public areas. The ships' elevators can accommodate
standard-size wheelchairs (22.5" wide), allowing access to all public decks.
Certain staterooms offer extra-wide doors, fully wheelchair- accessible
bathrooms and "wheel-in closets" with low-fitted hanging rods. Some suites
offer limited wheelchair access to personal facilities. Please note that
these staterooms and suites are subject to availability and must be
requested at the time of booking.
Wheelchair-bound guests must bring their own junior/adult standard-size
wheelchair (22.5" wide) and be accompanied by a traveling companion for
access to all areas of either ship.
Some ports of call are anchorage ports and physical conditions may preclude
our guests in wheelchairs from going ashore. This decision is made by the
ship's captain or doctor, and is binding.
For the hearing-impaired, the Hollywood Theatre and Galaxy Lounge are
equipped with a Stars Sound Infrared Hearing System. Crystal Symphony also
offers closed-captioned programming on selected television programs. Guests
should contact the Front Desk to activate this feature.